Return & Refund Policy – Hair-D Premium Hair Distribution
At Hair-D Premium hair Distribution, customer satisfaction is important to
us. We take pride in providing quality human hair, wigs, braiding hair, hair
care products, salon supplies, and barber products to customers throughout the
United States.
Please review this Return & Refund Policy carefully
before making a purchase.
By placing an order through our website, you agree to the
terms outlined below.
Return Eligibility
We accept returns on eligible products within 14 calendar
days of delivery.
To qualify for a return, items must:
- Be
unused and unworn
- Be
unwashed and unaltered
- Be in
original condition
- Include
original packaging, tags, and accessories
- Show
no signs of installation, customization, or damage caused after delivery
All return requests must be approved before products are
shipped back to us.
Non-Returnable Items
Due to hygiene, health, and safety regulations, the following
items are generally not eligible for return or exchange:
Human Hair Products
- Opened
human hair bundles
- Used
hair extensions
- Installed
hair extensions
- Colored,
bleached, cut, or chemically altered hair
- Customized
hair products
Wigs
- Wigs
that have been worn
- Customized
wigs
- Cut or
styled wigs
- Colored
or chemically treated wigs
- Lace
that has been cut or altered
Hair Care & Styling Products
- Opened
shampoos
- Opened
conditioners
- Opened
oils
- Opened
treatments
- Opened
styling products
Clearance & Final Sale Products
Products marked:
- Final
Sale
- Clearance
- Non-Returnable
are not eligible for return unless required by law.
Damaged, Defective, or Incorrect Orders
If you receive:
- A
damaged product
- A
defective product
- An
incorrect item
- A
missing item from your order
Please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Order
number
- Clear
photographs of the product
- Photos
of packaging
- Description
of the issue
Our team will review your claim and determine the appropriate
resolution.
Resolutions may include:
- Replacement
product
- Store
credit
- Partial
refund
- Full
refund
depending on the circumstances.
Return Authorization Process
Before returning any product, you must contact our customer
support team to obtain return authorisation.
Unauthorised returns may be refused and returned to the
sender.
To request a return, please provide:
- Full
name
- Order
number
- Reason
for return
- Supporting
photos if applicable
Return Shipping
Unless the return is due to our error, customers are
responsible for return shipping costs.
We recommend using a trackable shipping service and
purchasing shipping insurance when appropriate.
Hair-D is not responsible for returned packages
lost in transit.
Inspection & Approval
Once your return is received, our team will inspect the item.
We reserve the right to:
- Approve
the return
- Deny
the return
- Issue
a partial refund when appropriate
Returns that do not meet our eligibility requirements may be
rejected.
Refunds
If approved, refunds will be issued to the original payment
method used for the purchase.
Refund processing typically occurs within 5–10 business
days after return approval.
Please note:
- Banks
and credit card providers may require additional processing time.
- Original
shipping fees are generally non-refundable unless the return results from
our error.
- Expedited
shipping charges are non-refundable.
Order Cancellations
Orders may be canceled before processing or shipment.
Once an order has entered processing, packaging, fulfilment,
or shipment, cancellation may no longer be possible.
If cancellation is approved, refunds will be processed to the
original payment method.
Refused Deliveries
If a package is refused or returned due to an incorrect
address provided by the customer, return shipping fees and applicable handling
fees may be deducted from any refund.
Chargebacks
Customers are encouraged to contact Hair-D directly to resolve any concerns before initiating a payment dispute or
chargeback.
Fraudulent chargebacks may be disputed with supporting
documentation, including shipping confirmations, order records, and
communication history.
Wholesale Orders
Wholesale, bulk, reseller, salon, and business-to-business
orders may be subject to separate return terms.
Customers placing wholesale orders should contact us before
purchase for additional details.
Limitation of Liability
Hair-D is not responsible for:
- Improper
installation
- Improper
product use
- Chemical
processing performed after delivery
- Damage
caused by third-party stylists
- Allergic
reactions to products
- Normal
wear and tear
Customers are encouraged to follow product instructions and
consult licensed professionals when appropriate.
Changes to This Policy
We reserve the right to modify this Return & Refund
Policy at any time.
Updates will be posted on this page with a revised effective
date.
Continued use of our website following policy updates
constitutes acceptance of the revised terms.
Contact Us
For returns, refunds, exchanges, or order assistance, please
contact:
Hair-D Premium Hair Distribution
A Brand of Stock'n Sell Smart Distribution LLC
Baltimore, Maryland, United States
📧 Email: visionvisit1@gmail.com
📞 Phone: +1 (443) 796-8974
🌐 Websites:
Service Area: Nationwide Delivery
Across the United States
Our customer support team is available to assist with product
concerns, return requests, and order-related questions.
